Your questions, answered
At Regency Clean Group, we believe in transparency and making things easy for you. Here, you'll find answers to the most common questions about our residential cleaning services in Indianapolis. If you don't find what you're looking for, feel free to call us at 463-701-3344.
Frequently asked questions
We've compiled a list of questions our clients frequently ask before booking a cleaning, during the process, and after. Our aim is to provide you with all the information you need for a seamless and sparkling experience with Regency Clean Group, your trusted residential cleaning service in Indianapolis.
Do I need to be home? No, many clients provide keys or entry codes, allowing cleaners to work while they are away.
What is included in the cleaning? Standard services typically cover dusting, vacuuming, mopping, and cleaning bathrooms/kitchens, but deep cleaning or specialized tasks (e.g., inside ovens/fridges) may cost extra.
Do you bring your own supplies? Yes, Regency Clean Group brings our own eco-friendly, non-toxic products, ensuring a safe and effective clean for your home.
How do you handle pets? Pets should generally be secured or placed in a safe area, though some friendly pets can roam. Please let us know about your pets when booking so we can make appropriate arrangements.
What should I do before cleaners arrive? We recommend tidying up, putting away personal items, and clearing surfaces to maximize cleaning efficiency and allow our team to focus on the deep clean.
What is your cancellation policy? We request you notify us by noon the day before your scheduled appointment. Please contact us at 463-701-3344 to discuss changes.
Is tipping expected? While not required, tipping is always appreciated for good service, similar to other service industries.
At Regency Clean Group, we pride ourselves on our meticulous attention to detail, personalized service plans, and our unwavering commitment to using eco-friendly, non-toxic cleaning products. Based in Indianapolis, we understand the local community and strive to build lasting relationships through exceptional quality, reliability, and a clean you can truly trust. We offer everything from everyday cleaning to deep cleaning, tailored to your specific needs.
What should customers know about scheduling a cleaning or if they need to change an appointment?
Scheduling a cleaning with Regency Clean Group is easy! You can call us directly at 463-701-3344 to get a quote and book your service. For changes or cancellations, we request you notify us by noon the day before your scheduled appointment. We understand plans can change and we'll do our best to accommodate your needs.
What happens if a customer isn't completely happy with the cleaning service?
Your satisfaction is our top priority at Regency Clean Group. If you are not completely happy with any aspect of our cleaning service, please contact us within 24 hours of your service. We will happily return to re-clean the area in question at no additional charge. We are committed to ensuring you receive the high-quality clean you expect from us.
Ready for a sparkling home?
Discover the Regency Clean Group difference. Whether you need an everyday tidy-up or a thorough deep clean, we're here to make your home shine. Contact us today to get started and experience peace of mind with a clean you can trust in Indianapolis.